Thank you for visiting Lou & Bear Co. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines what data we collect, how we use it, and your rights.
1. Information We Collect
We may collect personal information when you:
- Place an order via Etsy
- Fill out our contact form
- Email us directly
- Browse our website
Information collected may include:
- Your name
- Email address
- Postal address
- Order details and personalisation notes
- IP address and browsing behaviour (via Google Analytics)
2. How We Use Your Information
We use your personal information to:
- Fulfil and ship orders
- Respond to enquiries or custom requests
- Improve our website and customer experience
- Comply with legal and tax obligations
3. Contact Form & CAPTCHA
If you contact us through our website, the form will ask for your name and email address.
We use CAPTCHA (a tool that helps prevent spam) to protect the form. This may collect some browser or interaction data to verify that you’re not a robot.
4. Analytics
We use Google Analytics to understand how visitors use our site (e.g. pages viewed, time spent, location by country).
Google Analytics collects data such as:
- IP address (anonymised)
- Browser type
- Device type
- Pages visited
This information helps us improve the site and does not personally identify you. You can opt out of Google Analytics tracking with a browser add-on provided by Google.
5. Who We Share Data With
We only share your data when necessary to complete your order or operate our business:
- Etsy (where your purchase is made)
- Payment processors (e.g. PayPal, Etsy Payments)
- Shipping providers (e.g. Royal Mail, Evri)
- Google (for analytics)
These third parties have their own privacy policies and data protection measures.
6. How Long We Keep Your Data
We keep personal data only as long as needed:
- To fulfil your order
- For customer service and order history
- To comply with legal and tax requirements
7. Your Rights
You have the right to:
- Access a copy of your personal data
- Request corrections or updates
- Ask us to delete your data (unless we are legally required to keep it)
To exercise any of these rights, contact us at: hello@louandbear.co
8. Contact Us
If you have any questions or concerns about this policy or your personal data, please reach out to:
Email: hello@louandbear.co
Thank you for trusting us with your information.